Frequently Asked Questions

All Signature Bags pieces are handcrafted from premium full-grain Italian leathers, gold-vermeil or palladium hardware, and fine textile linings with detailed dimensions specified on each product page.

Explore our Collections or browse our product details to compare handbag proportions, strap drop lengths, and interior capacity across sizes.

Select your desired handbag and color configuration, add it to your Shopping Bag, provide your delivery information, and submit your Order Request. Our concierge team will review availability before issuing a pro-forma invoice.

Our boutique team reviews item availability and prepares your personalized pro-forma invoice with itemized shipping and direct bank wire payment details sent directly to your email.

No payment is taken at checkout. Payment is made via direct bank transfer or wire only after you review and approve the pro-forma invoice issued by our atelier team.

Once your bank transfer is initiated, our accounts team verifies payment against your invoice reference. You will receive immediate email confirmation when funds are verified.

Fully insured, white-glove worldwide shipping is calculated based on destination country and parcel weight, itemized transparently on your pro-forma invoice prior to payment.

Enter your order reference and email in the Track Order portal to view real-time stage progression from review, invoicing, and packaging to courier dispatch.

Contact our concierge team within 14 days of delivery with your order reference. Our team will provide insured return instructions and authorization.

Upon receipt and inspection of the pristine item at our atelier, refunds are processed via the original payment method within 5–7 business days.

Store your handbag in its bespoke dustbag in a cool, dry place away from direct heat or prolonged moisture. Clean gently with a soft microfibre cloth.

Yes, our concierge team is available via our Contact form to provide comprehensive measurements, styling advice, or custom order inquiries.

Both guest order requests and registered customer account access are supported. Creating an account allows you to save delivery addresses and view order history.

Saved pieces in your boutique Wishlist are preserved for your convenience so you can revisit curated selections at any time.

Clients who have received their order request can share authentic feedback and styling photographs via the Write a Review portal, published following editorial verification.

Reviews submitted by clients with completed and delivered order requests receive an authentic Verified Client badge.