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International Shipping
We offer insured delivery to selected international destinations. Shipping eligibility, preferred carrier, and customs formalities are confirmed during your Order Request review.
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Shipping & Returns
Helpful information about delivery, order processing and returns.
Every Signature Bags creation is handcrafted to order. Below are our order confirmation, insured dispatch, and returns procedures.
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Charges, Taxes & Duties
Once your Order Request is reviewed, our concierge prepares an itemized invoice specifying exact shipping charges, insurance, and applicable import duties based on your delivery destination.
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Order Processing
Order Request submission → Boutique availability confirmation → Pro-forma invoice issuance → Payment receipt & verification → Insured atelier dispatch with tracking details.
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Delivery Tracking
Once your invoice payment is verified and your piece is dispatched, you will receive a secure carrier tracking code to monitor delivery progress.
Track an Order05
Returns & Exchanges
To initiate a return or exchange under our proposed 30-day return policy, contact our Client Concierge with your Order Request reference. Handbags must remain in unworn condition with original protective packaging and dust bags where reasonably possible.
Read Returns Policy06
Damaged or Incorrect Items
In the unlikely event an item arrives damaged or incorrect, contact our concierge promptly with photographic evidence for priority replacement, repair, or refund.
Ask Customer CareQuestions about delivery & returns.
How are shipping charges calculated?
Fully insured, white-glove worldwide shipping is calculated based on destination country and parcel weight, itemized transparently on your pro-forma invoice prior to payment.
Explore related informationWhere can I see tracking updates?
Enter your order reference and email in the Track Order portal to view real-time stage progression from review, invoicing, and packaging to courier dispatch.
Explore related informationHow can I request a return?
Contact our concierge team within 14 days of delivery with your order reference. Our team will provide insured return instructions and authorization.
Explore related informationWhen would a refund be issued?
Upon receipt and inspection of the pristine item at our atelier, refunds are processed via the original payment method within 5–7 business days.
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